Check Refunds

Students that have not enrolled in our eRefund program (direct deposit) will be mailed a paper refund check. Paper refund checks are mailed to the active mailing address listed in the student’s MyUW Student Center. It is the student’s responsibility to keep their address up-to-date.

Check refunds are processed once per week and are mailed the following business day. All Parent PLUS loan refunds will be mailed via check, unless a parent have given prior authorization for their student to receive the refund.  Refer to the Financial Aid office for more information on Parent PLUS loan refunds.

How can I update my mailing address?

Update your mailing address by logging into your MyUW Student Center:

  1. Select the “Profile” tile.
  2. Navigate to the Addresses section and select the existing address to edit.
  3. If you are experiencing issues updating your mailing address, please contact the Registrar’s Office for assistance.

How will I know when a check refund has been processed?

The refund will be listed on your MyUW Student Center in the Financial Account/Account Inquiry the day it is processed.

What if I have not received my refund check?

If you have not received your refund check, verify that your mailing address is correct in your MyUW Student Center.  Allow 10 business days for the check to arrive.

Review the Tasks section in your MyUW Student Center to determine if the check has been returned to our office.  If the check has been returned, you will see an RRC – Returned Refund Check hold on your account.  You may stop by our office to pick up your check or update your mailing address and the check will be re-mailed.

If your check has not been returned to the Bursar’s Office, you must complete the Stop Payment Request form.  This will allow the Bursar’s Office to re-issue the check to you.  We recommend that you enroll in eRefund prior to submitting a Stop Payment Request form to avoid any additional delays.  eRefund is the fastest way to receive your funds!

Contact

Call the Bursar's Office

Phone: (608) 262-3611

Fax the Bursar's Office

Fax: (608) 265-3201

Bursar's Office hours

Monday – Friday
8 AM – 4PM

For staff development, on Wednesdays the customer service window may not open until 9:15 AM

Find the Bursar's Office

333 East Campus Mall #10501
Madison, WI 53715-1383