Student Loan Repayment

Educational loans are financial obligations that must be repaid. It is the borrower’s responsibility to understand and meet the terms and conditions of the loan agreement.

Interest rates, repayment periods and other conditions of your loan vary depending upon the loan program and the source of the loan fund. Exit Interview documents are designed to help you understand your rights and obligations as a student loan borrower. However, the promissory note is the legal document governing your loan.

Billing Policies

Federal Perkins Loan, Federal Health Profession Loan-Pharmacy, Primary Care Loan, Federal Nursing Loan (Undergrad), Nurse Faculty Loan, UW Madison Institutional Loans

Most student loans allow you a grace period after you leave school or drop below the required number of credits.

The rules governing the Federal Perkins loan program requires sending a series of notices during grace periods reminding borrowers of their obligations. These notices will be sent from Heartland ECSI email address webmaster@ecsi.net. This email address should be added to your trusted senders list to ensure proper delivery of these notices. The billing statements will be sent via email 15 days prior to the date a payment is due. Borrowers are obligated to make payments whether they receive a billing statement or not.

Please keep all demographic information current to ensure the proper delivery of billing statements and correspondence from the Bursar’s Student Loan Office and Heartland ECSI. Borrowers can update their information by contacting the Bursar’s Student Loan Office or by logging into their Heartland ECSI account.

Please remember, due diligence regulations require us to report delinquency to the Credit Bureau.

Short Term Loans

Your repayment schedule is given to you when you sign your promissory note. A billing statement will be sent to you about 15 days prior to the date each payment is due. Borrowers are obligated to make payments whether or not a billing statement is received.

Some short term loans may accrue interest. The billing statement will agree with your original repayment schedule only if all payments are made as scheduled. Late payments, pre-payments, and under-payments will alter the amount of interest due and will cause the statement to differ from the schedule.

If the repayment source of your short term loan is current semester financial aid, the loan will be repaid when your financial aid is applied to your student account. After tuition is paid, the remainder of your financial aid will reduce the balance of your short term loan charges. If your student account has a credit balance once tuition and short term loan charges have been paid, you will receive a refund.

How To Make A Payment

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Electronic Payment (Online Payment)

Make an online payment on Heartland ECSI:

  1. Select the “Sign In or Register” button located at the top right of the screen.
  2. Sign In to an existing profile, or Register if you need to create a new profile.  This logs you on to Your School Accounts page.
  3. Select the school tile you want to make a payment to.
  4. Select “Students Loans & Receivables”
  5. Select “Make a Payment”
  6. Select a Payment Method; the One-Time Payment or set up a Recurring Payment.

The borrower will receive a confirmation message stating that the payment has been saved. From here, use the “Print” to printout the receipt, or select “Return to Account” button to return to the Home screen.

The borrower will also receive an email confirmation that the payment information has been received for processing.

If you have questions regarding setting up an electronic payment, please contact Heartland ECSI by calling (888) 549-3274.

Pay in Person

Effective January 1, 2021, the Bursar’s Office will no longer accept cash payments.  Please plan to make student loan payments via check or utilize your Heartland ECSI account to make an online payments. 

  • Check or cash payments are accepted in person at the Bursar’s Office. Visit our office at 333 East Campus Mall #10501 between 8 AM – 4 PM Monday – Friday (opening at 9:15 AM on Wednesdays)
  • If you are unable to visit our office during business hours, we have two convenient drop boxes in the building. The first is located just outside our office entrance, to the left of the office doors.  The second drop box is located in the main lobby of the building, on floor 1 near the elevators.
    • Do not place cash in the drop box.
    • Make checks payable to University of Wisconsin-Madison
    • Write borrower’s name, last four digits of the borrower’s social security number and the loan name on the check.

Mail Payments

You can mail a check payment to either of the following addresses:

UW-Madison
c/o Heartland ECSI
PO Box 718
Wexford, PA  15090

or

UW-Madison Bursar’s Office
Attn: Student Loans
333 East Campus Mall #10501
Madison, WI  53715-1383

  • Make checks payable to University of Wisconsin-Madison
  • Write borrower’s name, last four digits of the borrower’s social security number and the loan name on the check.

To learn more about your payment options and associated fees visit Heartland ECSI

  1. Select “Help Center”
  2. Select “Student Loan Accounts”
  3. Select “Learn About Your Payment Options”.

There is no penalty for prepayment of your account. However, payments in excess of the amount due will be used to prepay principal unless clearly stated, in writing, that the excess amount is to cover the next payment due.

MISSED PAYMENTS – ALL LOANS

Payments are due on the first of the month. If your payment is not made or a deferment/cancellation form is not received in a timely manner, your account will be considered to be in default. If this happens, we may:

  • Place a hold on your University records.
  • Report your default to a Credit Bureau.
  • Add late (penalty) charges and/or collection costs.
  • Accelerate your loan.
  • Refer your account to a collection agency.
  • Seek judgment against you in court.
  • Ask the Federal government for help in collecting the loan (such as the tax refund offset program).

CONTACTS

Call Bursar's Office Student Loans

Phone: (608) 262-1791

Fax Bursar's Office Student Loans

Fax: (608) 265-3201

Bursar's Student Loan Office Hours

Monday – Friday
8 AM – 4 PM

For staff development, on Wednesdays the customer service window may not open until 9:15 AM

Bursar's Office Mailing Address

333 East Campus Mall #10501
Madison, WI 53715-1383