Exit Interviews

WHAT IS AN EXIT INTERVIEW?

The rules governing your loan(s) are established by Federal Regulations, state laws, and/or donors’ wishes. These rules require the borrower be provided an exit interview anytime a borrower graduates, transfers from or leaves the campus (even for one semester) which granted the loan or drops below the required number of credits.

Interest rates, repayment periods and other conditions of your loan vary depending upon the loan program and the source of the loan fund. Exit documents are designed to help you understand your rights and obligations as a student loan borrower. However, the promissory note is the legal document governing your loan.

EXIT INTERVIEW PROCESS

When a loan account is about to enter its initial grace period or repayment status, an electronic exit interview is generated for the borrower to complete. The exit interview provides the borrower with a repayment schedule for the loan(s) handled by our office, and an explanation of the rights and responsibilities as a loan borrower. Please note, signing the repayment schedule does not bind you to the payments as listed, this only verifies you were given a copy. Your repayment dates will be updated if you are granted a deferment or cancellation.

WHERE TO COMPLETE AN EXIT INTERVIEW

Borrowers required to complete an exit interview will receive a letter containing instructions on how to complete their Exit Interview from UW-Madison Bursar’s Student Loan Office.

Complete your Exit Interview online at Heartland ECSI.   Sign In to an existing profile or Register if you need to create a new profile.

From the Home (Your School Accounts) screen:

  1. Select “Student Loans & Receivables” located under the school name
  2. Select the “Documents” tab
  3. Select “Review and Sign” under the Exit Interview section

Please note a LEX-Exit Interview Hold will be placed on your student tuition account if the Exit Interview is not completed by the date specified in the letter.  The exit hold will be removed from your account within 48 hours of completing the exit interview. If you need the hold removed sooner, please contact the Bursar’s Student Loan Office via stuloans@bussvc.wisc.edu or (608) 262-1791.

CONTACT

Call Bursar's Office Student Loans

Phone: (608) 262-1791

Fax Bursar's Office Student Loans

Fax: (608) 265-3201

Bursar's Student Loan Office Hours

Monday – Friday
8 AM – 4 PM

For staff development, on Wednesdays the customer service window may not open until 9:15 AM

Bursar's Office Mailing Address

333 East Campus Mall #10501
Madison, WI 53715-1383